Walmart stores in the United States will require customers to wear face coverings, in a July 16, 2020 story. (Photo by THE ASSOCIATED PRESS)

Walmart stores in the United States will require customers to wear face coverings, in a July 16, 2020 story. (Photo by THE ASSOCIATED PRESS)

Walmart latest retailer to require customers to wear masks

Similar policies at Starbucks and Best Buy in U.S.

NEW YORK — Walmart will require customers to wear face coverings at all of its namesake and Sam’s Club stores, making it the largest retailer to introduce such a policy that has otherwise proven difficult to enforce without state and federal requirements.

The company said Wednesday that the policy will go into effect on Monday to allow time to inform customers. Currently, about 65% of its more than 5,000 stores and clubs are located in areas where there is already some form of government mandate on face coverings.

Hours after Walmart’s announcement, supermarket chain Kroger, based in Cincinnati, and department store Kohl’s, based in Menomonee Falls, Wisconsin, followed suit. Kohl’s policy will go into effect on Monday, while Kroger’s mask protocol will go into effect July 22.

Bentonville, Arkansas-based Walmart, Kohl’s and Kroger join a growing but still small list of retailers to require masks at all of its stores, filling the role of states and the federal government that have failed to issue such mandates on an issue that has been highly politicized by President Donald Trump and many of his ardent supporters. Given Walmart’s clout as the largest retailer in the U.S., its decision is expected to push many others to issue similar mandates.

Last week, Starbucks announced that customers who visit its company-owned café locations in the U.S. will be required to wear face coverings. The policies at Starbucks and Best Buy went into effect Wednesday.

Only a handful of major retailers, including teen clothing chain American Eagle Outfitters and Apple, has a mask mandate for customers for all of its stores. Costco Wholesale Club was one of the first major retailers to require face coverings for customers at all of its stores. The policy went into effect in early May.

The National Retail Federation, the nation’s largest retail trade group, said in a statement that it hopes Walmart’s move will be a “tipping point in this public health debate.”

Retailers had been hesitant to issue chain-wide mandates for fear of angering some customers. They also didn’t want to have their workers play the role of enforcers of the protocols. It was already hard enough to get some customers to comply even in the states that had the mandates. However, the recent surge of new virus cases — particularly in Florida, California, Texas and Arizona — has left them with no choice, retail experts say.

“I think Walmart’s decision will give cover to other retailers to require masks,” said Michael J. Hicks, an economist at Ball State University in Muncie, Indiana. “I applaud Walmart and others for stepping in.”

Bryan Eshelman, a managing director in the retail practice at consultancy AlixPartners, noted that retailers needed to step in to reduce their own health risks and that having a virus case is disruptive.

“It is a business risk that they need to manage for the safety of employees and customers,” he said.

Eshelman added that he believes making shoppers comply with the mask protocols will be easier now that wearing masks are becoming more of the norm.

Marc Perrone, president of the United Food & Commercial Workers International union, which counts 1.3 million members who work in grocery stores, food packaging plants and other locations, says he feels “vindicated” after pushing food companies and retailers to require customers to wear masks. But he says that stores need to train employees in how to de-escalate situations with shoppers.

Walmart is taking no chances, making sure to have a new strategy in place to enforce the mask protocols. It said Wednesday that it will create the role of health ambassador at its Walmart stores and will station them near the entrance to remind customers without masks of its new requirements. These workers, who will be wearing black polo shirts, will receive special training to “help make the process as smooth as possible for customers.”

Walmart said that it’s currently working on different options for customers who don’t show up with a face mask.

As for Sam’s Club, employees at the entrance will follow the same process with its members, politely reminding them of its requirements to wear a face covering when shopping. Complimentary masks will be provided if the member doesn’t have one or a member can buy one at the club.

Retailers have been challenged with striking a balance between keeping shoppers safe while making them feel comfortable.

Last week, the Retail Industry Leaders Association, which represents Walmart, Best Buy and other major chains, publicized a letter it sent to state governors to mandate store customers to wear face coverings. It said the hodgepodge of rules around the country have created confusion for shoppers and that has led to conflict between customers and workers trying to enforce store rules.

The National Governors Association said last week that its members are discussing the letter and others like it from different retail groups.

Social media is full of videos capturing clashes between those who are asked to wear masks, and employees who are under orders to make sure people wear them.

About half of U.S. states require masks in public places, according to the RILA. In recent days, Kentucky and Michigan have passed statewide mandates.

The Centers for Disease Control and Prevention has been consistent about recommending people cover their mouth and nose when around others to help reduce the spread of the virus that causes COVID-19. But at the beginning of the lockdowns, it had discouraged people who were not sick from buying masks for fear of taking away what was then a limited supply for health care workers.

“We know some people have differing opinions on this topic,” wrote Dacona Smith, chief operating officer at Walmart U.S. and Lance de la Rosa, chief operating officer at Sam’s Club in a blog posted Wednesday. “We also recognize the role we can play to help protect the health and well-being of the communities we serve by following the evolving guidance of health officials like the CDC.”

By The Associated Press

Walmart

Just Posted

(File photo from The Canadian Press)
Red Deer down to 66 active COVID-19 cases

Red Deer has lowest number of active cases since last November

Orange shirts, shoes, flowers and messages are displayed on the steps outside the legislature in Victoria, B.C., on Tuesday, June 8, 2021 following a ceremony hosted by the Songhees and Esquimalt First Nations in honour of the 215 residential school children whose remains have been discovered buried near the facility in Kamloops, B.C. THE CANADIAN PRESS/Chad Hipolito
Alberta city cancels Canada Day fireworks at site of former residential school

City of St. Albert says that the are where the display was planned, is the site of the former Youville Residential School

FILE – Perry Bellegarde, National Chief of the Assembly of First Nations, takes part in an event on Parliament Hill in Ottawa on Tuesday, July 7, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Indigenous Peoples Day must be a ‘call to action’, says Assembly of First Nations chief

Discovery of children at Kamloops residential school site must lead to change, Perry Bellegarde says

The Government of Alberta identified 115 new COVID-19 cases Sunday, bringing the provincial total to 3,089.
(Black Press file photo)
Alberta reports 100 new cases of COVID-19

The Central zone sits at 218 active cases

The Government of Alberta identified 115 new COVID-19 cases Sunday, bringing the provincial total to 3,089.
(Black Press file photo)
Red Deer drops to 71 active cases of COVID-19

Province adds 127 new cases of the virus

The border crossing into the United States is seen during the COVID-19 pandemic in Lacolle, Que. on February 12, 2021. THE CANADIAN PRESS/Paul Chiasson
VIDEO: Border quarantine to soon lift for fully vaccinated Canadians

Eligible travellers must still take multiple COVID-19 tests

Air Canada planes sit on the tarmac at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021. THE CANADIAN PRESS/Nathan Denette
Pilots say no reason to continue quarantines for vaccinated international travellers

Prime minister says Canada still trying to limit number of incoming tourists

Fans watch the warm-up before Game 6 between the Toronto Maple Leafs and the Montreal Canadiens in NHL playoff hockey action Saturday, May 29, 2021 in Montreal. Quebec’s easing of COVID-19 restrictions will allow 2,500 fans to attend the game for the first time in fourteen months. THE CANADIAN PRESS/Ryan Remiorz
Two-thirds of Canadians say governments shouldn’t lift all COVID-19 restrictions

Poll reports Canadians who gained pandemic weight say they have gained 16 pounds on average

Paul Bernardo is shown in this courtroom sketch during Ontario court proceedings via video link in Napanee, Ont., on October 5, 2018. Teen killer and serial rapist Paul Bernardo is set for a parole hearing today. The designated dangerous offender, has been eligible for full parole for more than three years. Bernardo’s horrific crimes in the 1980s and early 1990s include for kidnapping, torturing and killing Kristen French and Leslie Mahaffy near St. Catharines, Ont. THE CANADIAN PRESS/Greg Banning
Teen killer and serial rapist Paul Bernardo again denied parole

Designated dangerous offender has been eligible for full parole for more than three years

People look over the damage after a tornado touched down in Mascouche, Que., north of Montreal, Monday, June 21, 2021. Dozens of homes were damaged and one death has been confirmed. THE CANADIAN PRESS/Ryan Remiorz
One dead and extensive damage as tornado hits Mascouche, Que., north of Montreal

Damage reported in several parts of the city, and emergency teams dispatched to sectors hardest hit

FILE - In this Nov. 29, 2020, file photo, Las Vegas Raiders defensive end Carl Nassib leaves the field after an NFL football game against the Atlanta Falcons in Atlanta. Nassib on Monday, June 21, 2021, became the first active NFL player to come out as gay. Nassib announced the news on Instagram, saying he was not doing it for the attention but because “I just think that representation and visibility are so important.” (AP Photo/John Bazemore, File)
Nassib becomes first active NFL player to come out as gay

More than a dozen NFL players have come out as gay after their careers were over

A pair of Alberta residents were arrested after police responded to a report of a woman who had allegedly been assaulted and confined against her will on June 20, 2021. (File photo)
Salmon Arm RCMP arrest 2 Albertans suspected in alleged assault, unlawful confinement

Firearms, stolen items seized including NHL hockey cards believed to be worth thousands

A man makes his way past signage to a mass COVID-19 vaccination centre at the University of Toronto’s Mississauga campus during the COVID-19 pandemic in Mississauga, Ont., on Monday, May 17, 2021. THE CANADIAN PRESS/Nathan Denette
Canadians encouraged to see mRNA shots as interchangeable as more 2nd doses open up

Doctors urge people not to hesitate if offered Moderna after getting Pfizer for their first shot

Chief of Defence Staff Jonathan Vance sits in the front row during a news conference in Ottawa on June 26, 2020. THE CANADIAN PRESS/Adrian Wyld
Defence committee rises without report on Vance allegations

Committee had been investigating the government’s handling of complaints against former defence chief

Most Read