Lacombe Express File Photo

City of Lacombe offers new ways to connect

New practices to ensure inquiries are given proper consideration

The City of Lacombe is pleased to announce the establishment of a new practice to ensure that formal citizen requests, inquiries or complaints regarding municipal issues are given proper consideration and are dealt in a fair, open and timely manner.

Residents can submit correspondence to Council by written letter, email or through an online form available on the Citizens Requests and Inquiries webpage (www.lacombe.ca/inquiries), which will go directly to Council as a whole for review and response.

“We recognize the importance of two-way communication with residents and other stakeholders,” said Mayor Grant Creasey. “Members of the public who submit an inquiry or complaint will receive a written response. Where authorized, the responses will be publicly posted on this new webpage.”

“Citizens can correspond with Council and Administration on any number of topics,” said Chief Administrative Officer Matthew Goudy. “Should complaints happen to involve City employees, they will be considered in a professional manner, taking into account the protection of personal information of the employees and citizens.”

Given the public nature of Council and Council Committee meetings, a resident writing to Council or to City administration may have a reasonable expectation that their correspondence, including their name and address, could be disclosed at a public meeting. Personal information such as telephone numbers, email addresses and any other personal details will be removed from public viewing, in accordance with the Alberta Freedom of Information Protection of Privacy (FOIPP) Act.

Any personal information citizens provide to the City of Lacombe is collected under the authority of the FOIP Act – Section 33(c). The information will be used for the purpose of addressing citizen requests, inquiries and complaints.

If you have any questions or concerns about your personal information, please contact the City’s FOIP Coordinator at (403)782-6666.

To access an archive of Council and Administration responses to citizen inquiries, go to http://www.lacombe.ca/doing-business/council-meetings-agendas/citizens-requests-and-inquiries-responses/citizens-requests-and-inquiries-responses-archive

To read more about the roles and responsibilities of City administration and Council in this process, please see the City of Lacombe’s Citizen Request and Response Policy, located at http://www.lacombe.ca/doing-business/bylaws-policies/policies.

-Submitted by the City of Lacombe

Just Posted

WATCH: Urban chicken coops a great source for community

Fafards have zero problems with urban hens during pilot project

Study shows early childhood development in Lacombe lagging behind neighbours

Early Years Matter Coalition study shows work needs to be done

Lacombe schools in danger of losing funding over GSA compliance

Education Minister David Eggen said 28 out of 94 accredited funded private schools not in compliance

Urban hens close to being permanent in Lacombe

Council passes first reading of bylaw to extend pilot program permanently

No pumping into Gull Lake for 5 years due to carp concerns

Worries of carp in the Blindman River has put a hold on pumping water into Gull Lake

WATCH: Remembrance Day in Lacombe fills LMC

2018 marked 100 years since the end of First World War

Castor, Forestburg, coal workers get $257,644 to transition to low-carbon economy

Two transition centres will serve seven communities in the Battler River Region

Canada’s health system commendable overall but barriers to care remain: UN

The United Nations says Canada’s health care system is “commendable” overall but vulnerable groups still face barriers to quality care.

Fashion Fridays: 5 coats you need this winter!

Kim XO, lets you know the best online shopping tips during Fashion Fridays on the Black Press Media Network

Saskatchewan college honours memory of Humboldt Broncos coach

Darcy Haugan wore jersey No. 22 when he was a star player with the Briercrest College Clippers

Liberals to act quickly if Saturday midnight deal deadline breached: source

Oh Friday, Canadian Union of Postal Workers said it would not bring the latest offers to a vote of its members

Police probe several allegations of sex assault at Toronto school

Police say they have learned of other incidents of alleged assault and sexual assault

VIDEO: The definition of a kilogram has officially changed

50-plus countries voted to a ground-breaking overhaul to the international system of measurements

Missing-persons list tops 600 in fire-stricken California

Disaster escalates as officials raised the death toll to 63

Most Read