Inaugural survey to serve as report card for City Hall

It’s a first for Lacombe. The City of Lacombe is currently undergoing its inaugural Citizen Satisfaction Survey.

  • May. 2, 2013 3:00 p.m.

It’s a first for Lacombe.

The City of Lacombe is currently undergoing its inaugural Citizen Satisfaction Survey.

“We haven’t done a survey of this kind before,” said Deven Kumar, communications coordinator for the City of Lacombe. “This is the first time.”

Kumar said the survey will serve as a report card for the City from both residents and businesses in Lacombe. He said it will show the City where satisfaction levels stand in the delivery and quality of its programs and services as well as aid the City in improving those areas.

“It is important because it helps council, City staff and the public set priorities,” said Kumar.

Currently beginning the data analysis stage of the study, the survey asked participants questions about the quality of life in Lacombe, the availability of programs and services, as well as rated those programs and services in order of importance to participants. Kumar added that questions about the Solid Waste Roadmap, currently a hot topic here in Lacombe, were asked as part of the survey as well.

The survey is split into two parts. Kumar said the part of the survey dealing with residents was done via telephone. He added that the City is hoping to obtain information from a sample size of 400 residents, although researchers may need to call up more people in order to get that number.

“In order to get a sample size of 400, the researcher may need to phone 1,000 people.”

For the second part of the survey, which deals with businesses in Lacombe, researchers asked businesses to fill out an online survey. Kumar said they hope to receive 205 responses back to make the survey significant.

Participants for the survey were selected at random, Kumar said. He added that this is to get the widest cross-section of participants possible and to not just receive information from citizens who are already engaged in giving feedback to City Hall.

“We here at City Hall often hear from people who are engaged, but they are usually a small number,” said Kumar. He added that feedback of any kind is always welcome from members of the community.

Data collection from both the telephone survey and web-based survey has been completed. Now, researchers have moved on to analyze and code the data. Once that is complete, researchers will present their findings in a report to council on May 27.

Bannister Research and Consulting Inc. is the organization conducting the research project. Kumar said it is important for the survey to be handled by a third party because that way, the data is unbiased and truly reflects the community opinion.

“From what I have heard from the researchers they are plugging along, they are doing well,” said Kumar. “They are happy to report that everything is progressing smoothly.”

news@lacombeexpress.com

Just Posted

Alberta’s chief medical officer of health Dr. Deena Hinshaw reported five additional deaths Wednesday due to COVID-19. (File photo by Chris Schwarz/Government of Alberta)
Red Deer at 169 active cases of COVID-19

Province set to move into Stage 2 of reopening Thursday

t
How to tell if a call from ‘CRA’ is legitimate or a scam

Expert says it’s important to verify you really are dealing with the CRA before you give out any info

Grade 12 students at Wetaskiwin Composite High School took place in the annual water fight off school property on June 11, 2021. Shaela Dansereau/ Pipestone Flyer.
Graduating students in Wetaskiwin throw water fight after being told it could result in suspension

Students were told their participation could result in them being barred from graduation ceremonies.

The arrest south of Winnipeg occurred before Bernier was to arrive at a protest in the city. (Twitter/Maxime Bernier)
Maxime Bernier arrested following anti-rules rallies in Manitoba: RCMP

He’s been charged with exceeding public gathering limits and violating Manitoba’s requirement to self-isolate

Prime Minister Justin Trudeau arrives for the G7 Summit, at the airport in Newquay, United Kingdom, Thursday, June 10, 2021. THE CANADIAN PRESS/Adrian Wyld
Details on Canada’s vaccine sharing plan coming Sunday, up to 100 million doses

Canada’s high commissioner to the UK says details will come after the G7 summit

Conservative MP Tom Kmiec waves to the crowd during the Calgary Stampede parade in Calgary, Friday, July 8, 2016. THE CANADIAN PRESS/Jeff McIntosh
Newborn daughter’s death inspires MP’s bill on bereavement leave for parents

Conservative MP Tom Kmiec says a day or two off not enough for some grieving parents

Victoria’s 2020 Canada Day celebration will not happen this year. (Black Press Media file photo)
Federation of Sovereign Indigenous Nations backs cancelling Canada Day celebration

Statement made after Victoria cancels Canada Day event as a statement of reconciliation

United Nurses of Alberta is slamming Health Minister Tyler Shandro for suggesting staff vacations are causing emergency room problems. (Black Press Media files)
Physicians were suffering burnout and then the pandemic made it worse, UBC study finds

Burnout prevalent among 68 per cent of doctors – likely a reflection of issue globally, says researcher

Environment and Climate Change Minister Jonathan Wilkinson responds to a question during Question Period in the House of Commons Thursday, Nov. 19, 2020 in Ottawa. The federal government is bringing in a new coal policy saying new or expanded thermal coal mines create unacceptable environmental impacts.THE CANADIAN PRESS/Adrian Wyld
‘Unacceptable environmental effects:’ New federal policy restricts thermal coal

Policy puts another roadblock in front of Coalspur Mines and its Alberta Vista mine expansion

Kawasaki City Institute for Public Health Director General Nobuhiko Okabe speaks during a press conference after a roundtable on COVID-19 countermeasures at Tokyo 2020 Games in Tokyo, Friday, June 11, 2021. A group of experts participated in a third roundtable on COVID-19 countermeasures proposed for audience-related infection control. (Franck Robichon/Pool Photo via AP)
Tokyo Olympics still undecided on fans — or no fans at all

Fans from abroad already banned from what is shaping up to be a largely made-for-television event

Most Read