Parkland Drive playground in Sylvan Lake. Photo Courtesy of Google Maps

Sylvan Lake woman says Town’s response time to concerns isn’t enough

Glenda Jackman says it took almost a month for the Town to act on her complaint about a playground

The length of time it takes for the Town of Sylvan Lake to respond to complaints have come under fire, after a local woman contacted the Town with concerns about a playground.

Glenda Jackman says it took the Town nearly a month to do anything about her concerns regarding the playground on Parkland Drive.

In August Jackman took her great grandkids to the playground and says she found trees growing in the sandbox and one of the swings seat about ready to snap off.

She says someone was not sent out to investigate her complaint until Sept. 14, which she says is “too long to act on the complaint.”

“It’s a lawsuit waiting to happen,” Jackman said.

“They guy they sent out to check out the playground looked at the slide and shook a couple beams then went back to his truck. I had to specifically show him the swings, and he said he would have missed it if I hadn’t pointed it out.”

Jackman said the swing was then replaced almost immediately, but says the concern is still how long it took how long it took the Town to respond.

“There is a group of teen girls how spend a lot of time of those swings… I would have to see someone get hurt because the swing broke,” she said.

Joanne Bjornson, communications officer with the Town of Sylvan Lake, says concerns brought to the Town are reviewed, and those of an immediate concern or a safety risk will receive a quicker response.

Any complaint or concern the Town receives will have be given a comprehensive review and a “fairly comprehensive health and safety” program exists for Town employees to follow, according to Bjornson.

“How fast we respond really depends on the type on concern. If we received a concern about an empty dog waste receptacle than we have got a different reaction time than something like a missing stop sign at an intersection,” Bjornson said.

Playgrounds in Sylvan Lake are given a complete and comprehensive inspection in the spring, and following that playgrounds are given a visual inspection and general maintenance each week.

Bjornson says any deficiency in the playgrounds is dealt with immediately.

Jackman says she is disappointed in the time it took to respond to her complaint, adding it could have caused serious injury.

“They should be checking all the time and not waiting for a complaint… If [shaking a couple beams] is how they are inspecting the playgrounds I have some serious questions,” said Jackman.

She would like to see a new playground installed in the neighbourhood, as the current one is more than 20 years old, she says.

“It just seems like the Town doesn’t care about us, maybe it’s because we are in a like a trailer park and we are just trailer trash, I’m not sure,” Jackman said.

Any complaint or concern that is directed to the Town is taken very seriously, says Bjornson.

“We thank everyone who brings concerns to our attention… We always invite people to report any concerns they have either on our online portal or by calling or emailing us,” said Bjornson.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Alberta chief medical officer of health Dr. Deena Hinshaw updates media on the Covid-19 situation in Edmonton on Friday March 20, 2020. nbsp;Alberta is reporting it's highest daily number of COVID-19 cases, with 364 new infections. THE CANADIAN PRESS/Jason Franson
Alberta confirmed 323 COVID-19 cases Tuesday

Central zone active cases at 145

The Lacombe Generals celebrate a goal in Game 4 of their five-game series against the Daysland Northstars, Feb. 8, 2020. (File Photo)
Lacombe General, North Central Hockey League cancels upcoming season

Due to COVID-19 concerns, the senior AA league will resume in 2021

Health Minister Tyler Shandro and Dr. Deena Hinshaw, the chief medical officer of health, receive flu shot. Photo via Government of Alberta
COVID-19: One more death in central zone

Ponoka County on province’s watchlist

Many rural municipalities were concerned about a proposed reduction to their industrial revenues, but Alberta’s Municipal Affairs minister has come up with an alternative solution. (Photo contributed)
Province and rural municipalities agree on a plan to support Alberta’s energy industry

Creating new wells or pipelines would result in a three year ‘tax holiday’

East Central Express also offers wedding or event shuttle services and tours of the Rocky Mountains. Photo courtesy of East Central Express.
On-demand bus service will now stop in Lacombe

As the winter months arrive, Rob Duncan expects demand for his bus and taxi services to grow

Conservative member of Parliament Pierre Poilievre speaks during a press conference on Parliament Hill in Ottawa on October 19, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Liberals say Tory effort to set up COVID-19 committee will be a confidence matter

The Tories were originally proposing an ‘anticorruption’ committee

Natural Resources Minister Seamus O’Regan responds to a question during Question Period in the House of Commons Tuesday February 4, 2020 in Ottawa. The Alberta government is welcoming news that Ottawa has approved an expansion of the Nova Gas Transmission Ltd. gathering system in Alberta — while condemning federal delays that it says cost this summer’s construction season. THE CANADIAN PRESS/Adrian Wyld
Alberta welcomes federal approval of gas pipeline expansion while criticizing delay

Pipeline division owned by Calgary-based TC Energy Corp. will now be required to restore 3,840 hectares of caribou habitat,

This 2020 electron microscope image made available by the National Institute of Allergy and Infectious Diseases shows a Novel Coronavirus SARS-CoV-2 particle isolated from a patient, in a laboratory in Fort Detrick, Md. THE CANADIAN PRESS/AP-NIAID/NIH via AP
At least 49 cases of COVID-19 linked to wedding in Calgary: Alberta Health

McMillan says the city of Calgary has recently seen several outbreaks linked to social gatherings

Alberta Premier Jason Kenny and government house leader Jason Nixon chat before the speech from the throne delivered in Edmonton, Alta., on Tuesday, May 21, 2019. Alberta politicians are to return to the legislature Tuesday with a plan to discuss up to 20 new bills — many of which are focused on the province’s economic recovery. THE CANADIAN PRESS/Jason Franson
Alberta legislature to resume Tuesday; focus to be on economic recovery

Opposition house leader Heather Sweet said the NDP will focus on holding Premier Jason Kenney

A passer-by walks past a COVID-19 testing clinic in Montreal, Friday, Oct. 16, 2020. THE CANADIAN PRESS/Ryan Remiorz
Canada ‘yet to see’ deaths due to recent COVID surge as cases hit 200,000

Much of the increase in case numbers can be attributed to Ontario and Quebec

robbery
UPDATE: Suspect identified in early morning shooting

Rimbey RCMP had responded to a complaint of an armed robbery at the Bluffton City General Store

Executive Director of Agape Kate Halas (left) receives $1000 from Sgt. Eric Christensen (right) on behalf of Agape. Photo/ Shaela Dansereau.
Former Wetaskiwin Peace Officer wins provincial award; gives back to Wetaskiwin community

Eric Christensen has won the Alberta Association of Community Peace Officers Award of Excellence.

Agriculture Minister Devin Dreeshen (Alberta government photo)
Big boost for Alberta college agriculture research

The $2-million agreement to benefit Lethbridge College’s applied research team

Grant and Barbara Howse, in quarantine in Invermere. Mike Turner photo
Denied entry into U.S., Canadian couple still forced to quarantine for 2 weeks

The rules around crossing the U.S. border led to a bizarre situation for an Invermere couple

Most Read